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Knab

A new online bank in the Netherlands

 

Knab is a new online bank in The Netherlands. Building a completely new online bank in times of crisis asks for a combination of ambitious people and lots of perseverance. From the start Virtual Affairs has been involved in this complex project for the last two years. 

Knab.nl was successfully launched on the 20th of September 2012. It’s an online bank that puts the customers needs first and doesn’t only offer standard products. It comprises:

 

  • An user friendly website;
  • A ‘My environment’ (closed/customer website) gives customers the possibility to have live chats with experts and create a financial overview and financial planning;
  • A revolutionary mobile app.

 

"Virtual Affairs, together with all stakeholders (promoters, employees and business partners, played a major role in the development of our website and mobile app. We experienced their partnership and cooperation as very pleasant." René Frijters, CEO Knab.

 

Putting the customer first

Knab.nl was built together with customers. Ambitions and ideas were constantly adjusted with the intended target group. The (financial) situation of the customer is at the forefront of the entire user experience. Several partners where involved in this ambitious project. The website of the bank is based on the CMS of Sitecore, which in itself is bound to the mid-office solution of Five Degrees. For the online financial planning the system of Figlo is used. Thaler, the software of Sopra Banking Software is deployed for the payments. Cegeka is responsible for a smooth running infrastructure.

 

Nominations & Awards

In February 2013 ICT Media nominated Knab and its partners for Most Innovative Eco-system. Emerce (Dutch Interactive Awards) nominated Knab for Disrupter of the Year and best Online Service B2C. In September 2013 Knab and its partners won IT Project of the Year Award.

 

About Knab

Knab is a new bank which communicates in an open and transparent way. Knab chose to adopt a more engaging and transparent approach to customer engagement. Knab breaks with tradition by (literaly) turning it all around: Knab puts the customer’s needs before those of the bank. Bank spelt backwards, with the K of customer (in Dutch 'Klant') first.

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More information needed?

Do you have any questions regarding this project or interested in doing business with Virtual Affairs? Please do not hesitate to contact us. Just give Robin Peters: 06-26122648 a call or fill in the contact form below and we will contact you as soon as possible. 

 



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