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Allianz Global Assistance

Faster roadside assistance with mobile app


HelpMe, is a smartphone app that allows customers to request roadside or medical assistance whilst they are abroad. Allianz Global Assistance asked us to create a new app design that would enhance usability.


This is what we achieved with Allianz Global Assistance :


  • Allianz Global Assistance customers are able to get roadside assistance within just a few clicks by using the restyled mobile app;
  • By utilizing the smartphone gps, customers can send their exact location guaranteeing fast assistance.


According to Wessel Koenekoop, Marketing Manager of Allianz: “The usability of the app has increased: roadside assistance with the HelpMe app is now even easier in use”.


Native designs with clear dialogs

App users don’t have time to learn all about how an app works, it has to be clear and simple. Virtual Affairs make use of Native design, the user gets feedback right away, so all results of the action are clear. White labeling, enables the reuse for other (future) clients of Virtual Affairs.


About Allianz

The Allianz Global Assistance group is the world leader in travel insurance, assistance and personal services. 250 million people, or 4% of the world’s total population, benefit from their assistance, travel insurance and personal services. They assist someone, somewhere in the world every 2 seconds. The company is part of the Allianz Group.


The HelpMe-app won a Goulden Chield in the category ‘E-business award’ at the Financial Services Awards 2011. 

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More information needed?

Do you have any questions regarding this project or interested in doing business with Virtual Affairs? Please do not hesitate to contact us. Just give Robin Peters: 06-26122648 a call or fill in the contact form below and we will contact you as soon as possible. 


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