HelpMe, is a Smartphone app that allows customers to request roadside assistance in real-time or when they need medical assistance abroad. Allianz Global Assistance asked us to create a new design and improve the usability of this application.
- Allianz Global Assistance customers are able to get roadside assistance within just a few clicks by using the restyled mobile app
- By utilizing the smartphone gps, customers can send their location and fast assistance is guaranteed;
- According to Wessel Koenekoop, Manager Marketing Allianz: “The usability of the app has increased: roadside assistance with the HelpMe app is therefore even easier in use”.
Native designs with clear dialogs
App users don’t have time to learn all about how an app works, it has to be clear and simple. Virtual Affairs make use of Native design, the user gets feedback right away, so all results of the action are clear . White labeling, enables the reuse for other (future) clients of Virtual Affairs.
The Allianz Global Assistance group is the world leader in travel insurance, assistance and personal services. 250 million people, or 4% of the world’s total population, benefit from their assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. The company is part of the Allianz Group.
The HelpMe-app won a Goulden Chield in the category ‘E-business award’ at the Financial services award 2011.