We are Virtual Affairs

Virtual Affairs is a software and services company that specializes in transforming digital channels for banks and insurance companies. For over 17 years we’ve been delivering out-of-the-box online solutions that simplify complex processes, create new services, and set new standards in customer intimacy and responsiveness. By building our solutions around proven customer journeys and behavioral data, we can deliver real business impact for banks and insurance companies, and help to delight their customers.

Our products

The combination of our 17 years of experience, best practices and learnings are available to you to really transform your digital banking and insurance experience. 

  1. Bankingright
  2. InsuranceRight
  3. Sitecore
  • Give your customers the power to make smart financial decisions, anytime, anywhere, on any device. BankingRight gets you really close to your customers real quick. Modular, secure and efficient, BankingRight is an out-of-the-box software solution that is easy to integrate with legacy back-end systems. Its personalized front-end, which is based on our best practice customer journeys, improves your bank’s online and mobile experience, and offers customers self-service facilities that reduce costs. Its world class marketing capabilities empower bank employees to pro-actively engage with their account holders to drive customer satisfaction and open new revenue channels.

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  • InsuranceRight empowers you to quickly bring new online insurance propositions to market, giving consumers instant advice about the product and cover that’s right for them, and allowing them to buy directly. InsuranceRight is based on open technology standards, and integrates seamlessly with policy management and CRM systems. It comes with pre-configured templates for products such as car, home, travel and health insurance that can quickly be adapted by channel or label. Adjusting business rules, covers and packages, validations, and user interface is simple and straightforward, so you can easily manage your portfolio, and quickly respond to market changes. Its combination of advanced multi-channel sales and marketing technology and flexible insurance product templates, together with our extensive experience in successful project delivery, guarantees high sales and conversion rates for your insurance company.

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  • Banking and insurance is about trust. A secure environment of a bank is full of sensitive data, such as bank balances and transactions. No wonder that availability and security are at an exceptionally high level at Sitecore. You want to be able to provide real-time responses to the needs of your customers. The deployment of the Sitecore Customer Engagement Platform enables you to pro-actively engage with your clients based on actual customer behavior and data. We have the experience to execute complex projects in a very short time. We are specialized in migrating SharePoint environments to the Sitecore platform. Our expertise in the field of lead generation and online media allows us to find potential consumers of financial products. Through the smart use of analytics we get valuable insights about your (potential) clients.

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A word of thanks from our clients

  • Together with Virtual Affairs, we have set a major step in making the complex product investing, much more accessible and intuitive for our customers.

    Rabobank

    Tom Arends, Lead Business Change Manager Investments at Rabobank

  • Virtual Affairs has shown that it can provide a lot of added value for Nationale-Nederlanden. The combination of internet expertise and financial industry domain knowledge makes Virtual Affairs a perfect partner.

    Nationale Nederlanden

    Guido Lankhorst, Managing Director E-Business at Nationale-Nederlanden

  • In a very short period of time Virtual Affairs has designed and built the complete Sitecore e-business platform for us. The conversion rates are really good and it has generated more business for us.

    Meeùs

    Eric Nijman, Manager E-commerce & Innovation at Meeùs

  • Together with Virtual Affairs, we have turned the financial industry on its head. We built an entire new cross-channel retail bank from scratch!

    Knab

    René Frijters, CEO and founder of Knab

  • Virtual Affairs has helped us determining our online strategy and the visualization of the new Deloitte ctrl portal for our services towards small & medium-sized companies.

    Deloitte ctrl

    Gert de Jong, Deloitte ctrl leader

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Contact us now and share your ideas. We bet we are just as excited as you are!