The e-business department of Nationale-Nederlanden, a leading Dutch insurance company, is always looking for opportunities to improve their online customer services. Virtual Affairs was asked to design Nationale-Nederlanden’s new advisor portal in which the advisor immediately gets an overview of his or her customers and which products they have. Product statuses are now very well organised and the advisor can easily see whether or not one of them needs to be renewed. This enables Nationale-Nederlanden to respond to developments and proactively provide advice to its customers.
The customer journey and interaction of the portal and the ‘my environment’ section are now consistently designed. Both are constructed from reusable components which means that in future, Nationale-Nederlanden can implement new portals with a uniform appearance, even without the help of Virtual Affairs.