In our role as Aruba Bank’s FinTech supplier, Virtual Affairs was responsible for the innovations of web and mobile which we delivered in close collaboration with Aruba Bank and other partners such as Five Degrees. As online banking and mobile apps for banking are still in their infancy in the Netherlands Antilles, digitalisation is a big step forward for Aruba Bank.
Peters: "In the Netherlands Antilles, personal contact is very important. Renewal and digitalisation of banking is primarily meant to support physical channels in which customers are offered possibilities for online and mobile service. Many processes can be started online and efficiently completed at a bank office, such as the online application for a credit card. This way, the customer is more in control and processes for both the customer and the bank become more efficient.”