Knowledge Management
Our experience with knowledge management issues proves that facilitating knowledge sharing is more than just an ICT solution. It is important that people, processes and technology are in balance and, of course, in line with the goals of your organisation. In close cooperation with you, we define your successful knowledge strategy and its implementation.
Knowledge has two feet
Is a new intranet the solution for your knowledge management issues? We know from experience that an intranet plays a facilitating role only. Knowledge sharing is much more. Simply because knowledge has two feet. Our experience and
holistic approach ensures that your intranet is the right solution to your organisation’s knowledge challenges. By means of workshops, training and advice we get to the best results.
Solution and strategy
You may consider a new intranet. The main question in our
intranet implementation is what are your organisation goals and how (strategic) knowledge will help you in achieving them. Which knowledge areas are most relevant to your business and what do you wish to accomplish? The objective of the knowledge strategy is to understand where to focus efforts and formulate the organisation’s ambitions. Following the strategy,
implementation will take place both top-down and bottom-up. People,
processes and
technology play a pivotal role in this.
Our expertise:
- SWOT-analysis (Strengths, Weaknesses, Opportunities, and Threats) of the so-called ‘learning organisation’
- Mapping out your strategic knowledge areas
- Defining the knowledge ambitions and developing a knowledge strategy
People
Knowledge is inseparable from people. The term knowledge concerns not just information, but especially “knowing” combined with a person’s skills, experience and attitude. Therefore, knowledge can’t be separated from people. Creating commitment is one of the critical success factors in
collaboration and knowledge sharing initiatives within organisations.
Knowledge is inseparable from people. The term knowledge concerns not just information, but especially “knowing” combined with a person’s skills, experience and attitude. Therefore, knowledge can’t be separated from people. Creating commitment is one of the critical success factors in collaboration and knowledge sharing initiatives within organisations.
Our expertise:
- Creating commitment
- The communication plan
- Mapping your employees’ (and other stake holders’) needs
- Translating organisational goals into employee competences
Technology
Technology is crucial in gathering, registering and distributing information. Virtual Affairs’ concern is the coherence between people and technology and to make sure that new systems are actually used. For example by means of social networking and web 2.0 tools. Virtual Affairs developed the
MONCE concept for a scalable and personalised intranet, based on
SharePoint 2007.
Processes
In order to make everything run smoothly, roles and responsibilities need to be defined. Whose responsibility is it to add content, who is allowed to read and use it? Your strategic knowledge areas do not stand alone, but need to be linked to a main responsible and subject matter experts, instead.
Our expertise:
- Defining and implementing processes around knowledge areas
- Matching Governance model
- Action plan for the organisation’s ‘collective memory'
