Service Management

Virtual Affairs works with you on a partner-level, even when our delivery job is done. We think along during the life cycle of an application and offer administrator support based on service levels. This offers reliability, continuity and continuous improvement.

Support after application delivery

Your application has been successfully delivered after a design and realization process. What’s next? A process of service management. Virtual Affairs fully supports and services after delivering our application. A good transfer from project to service is crucial for this part. Especially now, when projects and applications are getting more and more complex, we think along and strive to engage in long-term relations with out clients. Doing so, we deploy our extensive knowledge on technology and business.

Application Maintenance Services

In addition to projects, Virtual Affairs also offers support during the Application Life Cycle. When we at Virtual Affairs talk about service management, we mean Application Maintenance Services (AMS). This service delivery offers reliability and continuity in your business operations, who are relying on IT applications more every single day.

Reliability based on service levels

The reliability we mentioned before is achieved by determining necessary service levels. These are defined together with you. Using these levels, Virtual Affairs defines how, when and which incidents can be solved and when new functionality is implemented. An insurance that your application will always be available.